Hotel Bockelmann, Bispingen, Lüneburger Heide

Your home in Lüneburg Heath

Our general terms and conditions of business

§ 1:

Between the customer and the Hotel Bockelmann, thereafter referred to as hotel, a contract is formulated, as soon as the hotel confirms the reserved room, conference rooms or other service units - irrespective whether verbally or in writing - and has promised to do this. A reservation is regarded as a booking. The contract is formulated in the form, which has been promised. If a written confirmation is undertaken, then its content is regarded as agreed, without the formulated contract being terminated by one side. The person of our contractual partner follows from his designation in the letter of confirmation. If the agencies are indicated incorrectly, this is to be communicated immediately in writing.

§ 2:

Pre-reservations, allocations and options reservations are binding for both parties. The definitive dates are to be stipulated at the latest up to the expiry of the agreed use-by-date. If this does not happen, the pre-reservation becomes void.

§ 3:

The hotel room is available from the day of arrival at 2 o'clock up to the day of checking-out at 10 o'clock. Provided that a later arrival time was not explicitly agreed, the hotel has the right to give the room to someone else after 6 o'clock.

§ 4:

Conference and other event rooms are made available to the organiser at the agreed times. If the rooms are required for a longer period, the hotel has to be informed immediately.

§ 5:

The hotel seeks to ensure the allocation of certain event rooms and certain rooms. If this is not possible at any time, then the hotel reserves the right to a short-term alteration, without this provoking any claims to compensation.

§ 6:

Cancellations must be undertaken in writing. Because rearrangements and cancellations are also associated with high costs for the hotel, this is regarded as agreed: 10% of the contractually agreed service price with a cancellation deadline of 6 - 3 months, 30% of the agreed service price with a cancellation deadline of 3 -1 months, 60% of the agreed service price with a cancellation deadline 30 - 14 days, 80% of the agreed service price with a cancellation deadline of less than 2 weeks. The amount is due upon the notification of the cancellation. The preceding regulation applies not only to hotel room bookings up to and including 14 persons (above 15 persons the regulations apply to group tours, see Â§ 7) but also for conferences and other events of any kind. In principle, the hotel is anxious to give the reservations not made use of to someone else. If this is successful, no costs are incurred by the customer. If this is not successful, the preceding cancellation regulation is agreed.

§ 7:

As group tours reservations are regarded as being above 15 people. Cancellations and rearrangements must be undertaken in writing. Here the following is regarded as agreed: With a cancellation deadline of less than 2 weeks the following cancellation fees apply: 80% of the agreed service price with overnight stay and breakfast, 70% of the agreed service price with overnight stay with half-board, 60% of the agreed service price with overnight stay with full-board. The sum is due upon the notification of the cancellation. In principle, the hotel is anxious to give reservations not made use of to someone else. If this is successful, no costs are incurred by the customer. If this is not successful, the preceding cancellation regulation is agreed.

§ 8:

If the number of people changes with the arrangements, then this is possible without incurring costs providing notification is given 2 days prior to the event. Insofar as special menus are agreed, the rearrangement deadline is 7 days.

§ 9:

The customer is liable as organiser for the payment of any of the services made use of by participants as well as for damages to the inventory of the hotel.

§ 10:

The accounts are payable upon receipt without discount.

§ 11:

If the customer cites a fixed price agreement and/ or special price agreement deviating from the usual price lists of the hotel, then the burden of proof lies with him. If a period of more than 6 months lies between the reservation and implementation of an event, then the valid price is applicable at the time of the event.

§ 12:

The hotel endeavours to put things right immediately in the event of technical failures. The reductions of the agreed service price on the basis of such defects are however not possible. For losses and/or damages to belongings brought into the hotel, the hotel is liable in accordance with the legal regulations. The liability for the vehicles of guests of any kind - for whatever legal reason - is, as far as permissible, excluded.

§ 13:

All agreements between the customer and hotel are to be fundamentally drawn up in writing, and/or to be confirmed in writing. Verbal subcontracts are non-binding.

§ 14:

The place of performance and competency of court is Soltau.

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